Data Controller

The company responsible for the processing of your data under this Privacy Policy is:

ALTERNATIVE 3, SCCL
VAT NO: F12329876
Address: Ctra. Castellar, 526
E-mail address: alternativa3@alternativa3.com
Web: alternativa3.com/
Telephone: 937869379
Registered in the Mercantile Register of the Generalitat de Catalunya Registre Territorial de Cooperativas, inscription no. 10869 of 14 September 1998.

At ALTERNATIVA 3, SCCL, we recognise the importance of protecting your personal information and are committed to treating it responsibly and in accordance with data protection laws.

This privacy policy aims to regulate all aspects relating to the processing of data of the different users who browse or provide their personal data through the different forms located on the website.

Personal data

Personal data is information that identifies you or makes you identifiable. Through the website, in the boxes established for this purpose we collect the personal data that the user communicates to us: name, surname, email, telephone, postal address, town, etc., as well as all the data that the user voluntarily provides us with through any of the social networks in which he/she is registered. In this case, privacy will depend on the configuration established by the user as well as the terms and conditions of the social network itself.

The user's visit to the website does not imply that he/she has to provide any information about his/her personal data. However, in the event of providing them, the data will be processed in a lawful manner subject at all times to the principles and rights set out in the RGPD 2016/679 of 27 April 2016 and the LOPDGDD 3/2018 of 5 December.

Purpose, duration and legitimacy of the processing:

The data provided by the user will be processed by us for the following purposes:

• To deal with the request or application made by the user through the contact form located on the website. We collect and process the user's personal data in order to process and manage their application, query or any request made through this form. We will keep this data for the time necessary to comply with your request and for the time established by law with a minimum duration of 3 years.

The basis of legitimacy of the data processing will be the consent given by the user by ticking the acceptance box of our privacy policy before sending the request. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

• To improve your experience when browsing the website. We will keep this data as long as the user does not revoke their consent to the processing of the same by deleting the cookies and for the time established by law with a minimum duration of 3 years.

The basis of legitimacy to improve your experience when browsing the website is the consent given by the user when accepting cookies. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

• Managing our social media and send you information about our activities and products. We will keep this data for as long as the user does not revoke their consent to the processing of the same and for the time established by law with a minimum duration of 3 years.

The legitimate basis for managing our social networks and sending you our activities and news is the consent you give us to do so. You have the right to withdraw your consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

• To attend to and manage the purchase made by the user through of the purchase form located on the website. We collect and process the user's personal data in order to process the order and subsequent payment of the products and services offered on the website. We will keep this data for the duration of the contractual relationship between the parties and for the time established by law for the fulfilment of tax obligations.

The basis of legitimacy of the data processing will be the execution of a purchase contract to which the interested party is a party. If the user does not provide their personal data, their purchase cannot be processed and the requested service cannot be provided.

• To save the shopping cart abandoned and remind the User that he/she has left a product in the shopping cart, in case he/she has initiated a purchase by entering his/her e-mail address. The data will be kept from the moment the User adds the selected product to the shopping cart until the moment he/she confirms the purchase for a period not exceeding five days.

The legitimate interest of the Data Controller in facilitating the purchase of the product for which the User has shown an interest by adding it to the shopping cart is the basis for the legitimacy of the data processing.

• Send newsletters and bulletins about ALTERNATIVA 3, SCCL products. With the user's consent, we collect and process their personal data in order to send them information about our products and services. We will keep this data as long as the user does not revoke their consent to the processing of the same and for the time established by law with a minimum duration of 3 years.

The basis of legitimacy of the data processing will be the consent given by the user when selecting the acceptance box of our privacy policy before subscribing to the newsletter in the form provided for this purpose on the website. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

• Register and manage an account as a "registered user". through of the registration form located on the website and which will allow the user to access their private service area and inform them of our activities, and may send them commercial communications by any electronic means regarding the latest news on our services. We will keep this data for as long as the user does not request deregistration and for the time established by law, with a minimum duration of 3 years.

The basis of legitimacy of the data processing will be the consent given by the user when registering through the registration form and selecting the acceptance box of our privacy policy before submitting your request. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

• Manage the service of customer service" chat via WhatsApp offered on our website for any questions about our services/products. In order to constantly improve the quality of our customer service, we record chat history for analysis and improvement purposes. These records are deleted once they have been evaluated and have served the time established by law with a minimum duration of 3 years.

The basis of legitimacy is the consent you give us for the use of the service. The user has the right to revoke their consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

Transfer or communication of personal data

Your data will not be communicated or transferred to third parties, unless there is a legal obligation or to those companies of the group for administrative and internal management purposes that will act as Data Processors.

The recipients of the information will be those service providers linked to the Controller who act as data processors. In this regard, The Responsible contracts hosting services from a provider that offers adequate privacy safeguards and whose servers are located in the EU.

International transfers

At ALTERNATIVA 3, SCCL we process your data within the European Economic Area and, in general, we contract service providers also located within the European Economic Area or in countries that have been declared to have an adequate level of protection.

If we need to use service providers who process outside the European Economic Area or in countries that have not been declared to have an adequate level of protection, we would ensure that we guarantee the security and lawfulness of the processing of your data by means of adequacy decisions, standard clauses, binding corporate rules, derogations or any other instrument approved by the supervisory authority that provides adequate safeguards for the implementation of the international transfer of data.

ALTERNATIVA 3, SCCL also makes available the WhatsApp application for interested persons to contact the RESPONSIBLE by this means. In this regard, we inform that although the WhatsApp application servers for EU users are located in Ireland, there could be communications with US servers that would involve an international transfer of data which is carried out with full guarantees in accordance with the Decision on the EU-US Data Privacy Framework Adequacy of 10 July 2023.

Updating of data

It is important for us to keep the personal data up to date that the user informs us whenever there has been any change in them, otherwise we are not responsible for the veracity of the data.

The user guarantees that the personal data provided are truthful, guaranteeing that all the information provided corresponds to the real situation, that it is up to date and accurate, being obliged to communicate any modification.

Third Party Data

If the user provides data of third parties for any purpose to ALTERNATIVA 3, SCCL, he/she guarantees that he/she has obtained these data in a lawful manner, that he/she has previously informed the affected parties, obtaining their consent to communicate them and that the information provided is accurate and truthful.

Mandatory nature of the information requested

All our forms have an asterisk (*) in the mandatory data. If the user does not provide these fields, or does not tick the box to accept the privacy policy, the information will not be allowed to be sent.

Use of passwords

In order to access your account, the USER must "Login" and include the email address and password generated in the registration form according to the rules of complexity that are established at all times on the website.

Users are responsible for the proper custody and confidentiality of any of the identifiers and/or passwords that they have selected in the registration and undertake not to transfer their use to third parties, nor allow access to outsiders.

Likewise, it will be the user's obligation to immediately notify the Responsible of any event that allows the improper use of the identifiers and/or passwords, such as theft, loss or unauthorised access to them, in order to proceed to their immediate cancellation.

Rights of data subjects:

You have the right to access your data and to obtain confirmation of their processing, as well as a copy of the personal data undergoing processing. You have the right to update them and request the rectification of data that are inaccurate or request deletion when the data are not necessary for the purposes for which they were collected. You may request the limitation of the processing of your data and oppose the processing of your data by revoking your consent, as well as exercise your right to data portability. Similarly, you have the right not to be subject to decisions based solely on automated processing of your personal data. You can exercise your rights by contacting us at Ctra. Castellar, 526 - 08227 Terrassa (Barcelona). E-mail: alternativa3@alternativa3.com.

If you feel that your rights have not been properly addressed, you have the right to lodge a complaint with the Supervisory Authority at www.aepd.es.

Data processing of minors

Anyone who provides data through the forms on this website and accepts its processing declares that they are over 14 years of age, and access to and use of the portal by minors under that age is prohibited. If, at any time, the Data Controller detects that a minor under 14 years of age has provided personal data, we will proceed to cancel them. Likewise, parents or guardians may in any case contact ALTERNATIVA 3, SCCL to block the access account of minors in their care who have registered by falsifying their identity.

Treatment of Cookies

A cookie is a small file that is downloaded and stored on the user's computer when the user accesses a website. Cookies allow the website, among other things, to store and retrieve information about the browsing habits of the user or their computer and, depending on the information they contain and the way they use their computer, they can be used to recognise the user.

The user has the option to prevent the generation of cookies by selecting the corresponding option in his or her browser software. You can find out more by reading our Cookie Policy.

Last update: 21/02/2024